Data is providing HR professionals with increasing amounts of information to help get a clearer picture of employees across organisations - but it not necessarily used to help develop a greater understanding and impact for the HR function overall. 71% of respondents in a survey by Econsultancy said it is very important for leaders to be technology-literate, however, just 28% said they believe this is the case in their organisation.
While CX is often cited as the main catalyst for digital transformation, many professionals are beginning to recognise that employee engagement is also a core component. In other words, true transformation is about more than just technical expertise and channels, or indeed marketing and CX. It is about how organisations respond appropriately to the challenges and opportunities that the digital world creates, or in other words, how they reshape the way in which teams work, collaborate and behave.