According to Forrester, huge amounts of sales jobs will disappear by 2020. Lower-level salespeople's jobs include activities such as scheduling meetings, qualifying leads etc which doesn't directly contribute to an organisation's revenue - and AI can automate these tasks. Chatbots - which are available 24/7 - can take over the information gathering tasks and even integrate with social media.
It isn't all bad news for sales professionals though, as the article below predicts that AI will benefit good sales professionals by freeing them up from mundane tasks and allowing them to focus on building relationships and provide clients with the best service.
The internet has changed the way people buy. Outbound sales techniques just don’t cut it anymore. Your customers — not your sales reps — are now the ones in charge of the sales process. Today’s consumers value their independence. They research different options online and compare features and prices on their own instead of looking to a sales rep for answers. Sites like Amazon and Netflix use AI to make spot-on recommendations for what we should buy or watch next. E-commerce has ultimately taken away the need for salespeople to explain things.