AI is coming whether we like it or not. There are differing viewpoints on the impact it will make within the workplace. Will it liberate employees from the monotony of repetitive work or will it create an underclass of de skilled individuals?
Whatever your viewpoint, the pace and potential of AI looms large. And it goes hand-in-hand with myriad implications for how we work. Studies are demonstrating that as technology takes over more mundane processes, soft skills will grow in importance. Until machines can offer anything resembling the extraordinary complexities that make up the human dimensions of working life, it follows that a workforce with highly-developed skills in creativity, emotional intelligence and relationship-building will become increasingly desirable. If the ability to adapt to the changing scope and nature of work is key, qualities such as resilience and empathy will step into the spotlight. As artificial intelligence prevails people are likely to be free to carry out more meaningful forms of work.