Why don't hiring organisations pay attention to the data? In a recent survey by CareerArc 60% of the respondents reported having a poor candidate experience and 72% of them shared this either online or directly with a colleague/friend.
Bad news travels fast.
With the emergence of AI and automation more applicants are doubting any human intervention in the decision making cycle when they hear nothing from their application. Their research shared the fact that a typical candidate will invest 3-4 hours in preparing and submitting their application whilst a recruiter will, on average spend less than 15 minutes reviewing an application.
The survey also comments on the silence from recruiting firms, 65% of candidates say that they never or rarely receive notice from an application and of those that do 51% say it takes more than a month.
There are some quick wins for companies looking to improve their candidate experience.
- Better communication during and after the application process
- Improve the online interface
- Train hiring managers better
Just over a quarter of employers have never checked what applicants are saying about their hiring process so how can they learn! On the positive front 72% of employers have invested in or plan to invest in their candidate experience in the next year.
We asked 1200 candidates and HR professionals on their thoughts on the State of the Candidate Experience, focusing on each stage—from the application, notification, and beyond—and we found several disconnects between what candidates expect from the process, and what employers actually deliver. Highlights of the study include: Candidates who are not informed about their application are 3.5x less likely to re-apply to that company. When applicants don’t hear back from an employer, 85% doubt that a human being even reviewed their application. While the typical candidate spends 3-4 hours on one job application, the typical employer spends less than 15 minutes reviewing that application.