Whilst it's not clear if Peter Drucker ever uttered the CESFB phrase, it's certainly passed into popular business parlance and folklore. But if it is such a reality, why are so few organisations single-mindedly focussing on measuring and influencing their culture?

Recent research by Prof Moir Clark at Henley Business Schools highlights that high performing businesses have strong customer-centric cultures. Moira contests that culture trumps staff engagement for driving business performance, 

Her premise is that whether staff are happy or satisfied is largely irrelevant; what's far more important is whether they're aligned with the organisational purpose and that the business recognising and rewarding the right behaviours imbeds culture and makes it authentic. 

The debate will continue to rage - but it's clear that too many employers are paying lip service - as opposed to shaping and changing culture