Many of us will remember this catchphrase from the popular comedy show Little Britain. One of the show's most memorable sketches centred around a deliberately obstructive receptionist, played by David Walliams, who answered all questions put to her with 'computer says no'. A reply that offered no detail, no extras and no help to those who wanted more. For job candidates who engage in online job applications, it can often feel the same. This article explains how to maintain engagement throughout the entire recruitment process.