We have reached the peak of talk on Customer (and candidate) Experience and now attention is turning to the value and importance of Employee Experience (EX). A hugely important part of our lives, the way we feel when we are at work and the journeys and experiences we have as employees within that organisation are the difference between good and bad attrition. We spend most of our waking moments at work so why shouldn't we expect that things are as simple and rewarding as you would if you were a customer (candidate) of an organisation.
One of our largest clients has taken the step of identifying the most important employee journeys (in terms of impact) and turned them on their head. Getting to the bottom of what needs to happen and identifying some really innovative and straightforward ways of getting the same or better results.
Have a read of the article below and see what you think.
EX is sum of everything an employee experiences throughout his or her connection to the organization — every employee interaction, from the first contact as a potential recruit to the last interaction after the end of employment.