How do we take best practice from the customer experience (CX) to create a workplace that is exciting and engaging but allows employees to gain new skills and expertise. 

With technology such as AR, VR and other immersive solutions prevalent in CX there is a need to create an environment within the workplace that allows employees to experience that tech and engage with it in the way that customers are being engaged. 

Ultimately by creating a truly engaging experience that allows employees to enhance their knowledge and experience means that they can build trust and loyalty with customers therefore driving the right customer experience which in turn positively affects the bottom line.