Sobering research from PwC (Future of Recruiting survey 2019) which indicates that 49% of professionals have refused a job offer based on previous poor recruiting attempts by that company. 

This chimes with TMP Worldwide research into Candidate Experience (CX) which highlights that only 5% of candidates rank their experience as 'excellent'. 

What's more whilst 90% of candidates will provide feedback on the recruitment experience (if asked) only 33% have ever been asked to give feedback on the recruitment experience.

So whilst there's lots of talk about CX and the impact on future hiring, it's clear that most employers still aren't putting the candidate at the heart when designing processes. 

One for your 2020 resolutions list?