As organisations are forced to make jobs cuts, keep an eye on their spend and be on top of whats coming next, keeping employees happy has been lower down the agenda.
However, as we come through these challenging times organisations will come back to a point where the experience they give their employees and how they engage with them is a priority.
According to a recent study by Gartner spending money on initiatives to enhance the workplace experience is sometimes not enough. When organisations meet employee experience expectations the research found that they see an increase in effort, productivity and retention. However only 13% of those surveyed reported being fully satisfied with their experience.
Therefore is investing in initiatives enough, do employees come to expect them therefore the employees desires begin to fuel the organisations investment in such activities. According to the study organisations should take into account several factors:
Calibrating expectations: be clear about what you can and can't deliver. Engage with employees on a 1-2-1 basis aligning employee hopes with the organisations vision.
Personalising the day to day experience: one size doesn't fit all. Creating experiences or opportunities that resonate with an employees particular circumstances or needs.
Shaping memories - good and bad: acknowledging the good and the bad. If issues occur emphasising that because of employee feedback things will be better in the future. If good things happen promote them and share employee stories across internal communication channels and networks.
According to a global study by the research and advisory firm Gartner, in 2019 companies spent an average of $2,420 per person on efforts to enhance the employee experience. Such initiatives typically include flexible work policies, workplace redesigns, and learning and development opportunities, to cite just a few examples. When organizations meet their workers’ experience expectations, the researchers found, they see boosts in effort, productivity, and retention.